Terms and Conditions

The price applicable is that set at the date on which you place your order.
Shipping costs and payment fees are confirmed at checkout.
Please note that local charges may occur after checkout, especially for International orders, where additional taxes and duties may apply. Such charges are the sole responsibility of the customer.

SHIPPING POLICY:

SHIPPING RATES: Marieloulou currently offers free shipping on all orders in the U.S. and flat rate $15.00 shipping on international orders. Please note that local charges may occur at customer’s expense, especially for international orders, where additional duties and taxes may apply.

We reserve the right to not ship to certain areas, in the event that shipping charges are too costly.

SHIPPING METHODS: We ship using UPS for domestic and international orders. ESTIMATED FULFILLMENT TIME:  Orders are shipped from our facility within 10-15 Business Days (this does not include transit time with carrier). If you have any special shipping instructions or requests, be sure to email them immediately, along with your order number, to hello@marieloulou.com.

SHIPPING PERSONALIZED ITEMS: Purchases for personalized items may take up to 3-4 weeks to be processed and packaged before shipment.

During sales, we are unable to change shipping addresses.

 

ORDER EDITING/CANCELLATION:

To cancel or edit your order, please log into your Marieloulou account and select your order number within your order history. Within 24 hours of placing your order, you will be able to edit or cancel your order. You can also access the order edit feature from your order confirmation email. Please note that when selecting edit/cancel your order will be cancelled/refunded and stock can sell out during the editing process. When you select edit, your cart will be reloaded with your previous items, but cannot be guaranteed for checkout again.

Unfortunately, if you want to make any changes (add something, remove something, change your address, or cancel your order) outside of the 24-hour purchase window, we are unable accommodate these requests. If you’d like to add something to your order, please place an additional order, and be aware that we are unable to combine orders.

Note: Order edit/cancel is not available for personalized items.

 

RETURN POLICY:

We hope you love everything you order, like so many of our customers do! However, if you are not satisfied with your purchase, you may return anything, except for personalized items and items that you purchased from www.marieloulou.com after 30 days of receiving your package.

Please review our return policies below, and when you are ready, you can email hello@marieloulou.com request for return labels.

 

RETURNS: For a refund, we ask that returns are initiated within 30 days of receiving the item. Returns can be refunded to original method of payment or for store credit. There is a flat rate $20.00 shipping/restocking fee deducted from the amount returned to you. This fee is waived if you wish to receive store credit, rather than a refund.

We process returns within 1 week of receiving the package. Please keep tracking info of your returned package.

International Returns: Customer will be responsible for the return fees.

 

EXCHANGE: Need to exchange for a different size or color? 

Your exchanged item will not be processed until the tracking information reflects that the item has been fully returned to our facility. We cannot guarantee inventory during this time frame, and in the event your new item goes out of stock, you will be contacted directly by our customer service team.

 

DAMAGE/DEFECTIVE:

If your item arrived damaged or became defective due to a manufacturer’s defect within 90 days from the date of purchase, we will gladly help you replace the item. You must email a picture of the defect and your order receipt to hello@marieloulou.com. All claims for items that are damaged/defective upon arrival must be submitted within 7 days of the date the item is marked delivered by carrier. 

SALES TAX

We are required by law to collect sales tax in certain states where we've reached "economic nexus" (meaning our revenue for that state has passed a certain threshold). Taxes are charged at checkout by our tax software according to your local retail tax laws. Calculation is based on the item(s) sold and the delivery zip. You may see multiple types of taxes charged on your order, these are based on your local retail tax laws. For more information please review your local retail tax laws.

 

ADDITIONAL INFORMATION:

Marieloulou reserves the right to amend any information, including, but not limited to, prices, technical specifications, terms of purchase and product offerings without prior notice.

Note: Colors may vary from how they appear on a computer or smartphone screen.

DISCLAIMER:

Marieloulou is not responsible for any injuries or death that may occur while using any of our products. Please use common sense before and while using any of our products. If you see any defects, please inform us immediately at hello@marieloulou.com. 

PRIVACY POLICY:

Marieloulou may store information you enter on our site during the creation of a customer account. You may choose to not provide certain personal information, but this may limit your ability to use certain aspects of the site.

Marieloulou will use your inputted information to improve the quality of our services, notify you of specials and promotions, and enhance and personalize your shopping experience.

Marieloulou will NOT share your information with any other parties, except in the following situations:

• When you have given your express consent
• If required by law, or if Marieloulou determines in good faith that such action is necessary to conform to applicable laws or comply with any legal or regulatory requirement
• To protect the rights or property of Marieloulou or another user, or to enforce the terms of use
  in the event of a business transfer to any successor
• With agents and people employed by Marieloulou to perform tasks on our behalf, such as providing customer service, processing credit card transactions, fulfilling orders, delivering packages, analyzing data, and sending e-mail and postal mail

At any time, you may choose to stop receiving electronic communication from marieloulou.com by:

• E-mailing at hello@marieloulou.com

The Marieloulou website is encrypted with a COMODO Secure Sockets Layer (SSL) certificate. Financial transactions on the site are protected with up to 256-bit SSL encryption to guard your personal information. However, no transmission of data via the internet can be guaranteed to be 100% secure. Marieloulou, therefore, cannot guarantee the security of any information you provide and you do so at your own risk. We will comply with all industry practices to ensure the security of your information on its systems.

 

RULES OF CONDUCT:

This website and all content and information therein is provided strictly for personal, non-commercial use. Unauthorized use of the website is prohibited. You may not reproduce, copy, distribute, sell, rent, modify, publish, publicly display, adapt, or create derivative works from the content of the website. Marieloulou reserves the right to terminate your access to the website at any time and for any reason, with or without cause. If you wish to terminate your own account please contact our customer support at hello@marieloulou.com

Please send any concerns regarding our privacy policy to hello@marieloulou.com.